AI Agents & Automation
WhatsApp that never leaves a customer waiting
Your customers already message you on WhatsApp. We build the agent that reads every message, answers in Arabic or English, qualifies the lead, and pushes it straight into the system your sales team already uses.
24/7
coverage, including Jumu'ah and holidays
2 to 4
weeks to a working first version
1
WhatsApp number, fully connected to your CRM
The direct answer
WhatsApp Business Automation is an AI agent that reads incoming WhatsApp messages, replies in the customer's language, asks the right qualifying questions, and writes the result into your CRM or ERP. It is built for Saudi companies that get real sales volume through WhatsApp but have no system tracking it, only a phone in someone's pocket. The agent hands off to a human the moment a conversation needs judgment.
What this removes.
Leads answered whenever someone remembers
Today
A customer messages at 9pm. Nobody replies until the next person checks their phone, if they check it at all.
With the system
The agent replies within seconds, any hour, and only escalates to a human when the customer needs a real decision.
No record of what was said
Today
Quotes, promises and order details live inside a chat thread on one phone. When that person is out, the information is gone.
With the system
Every conversation, quote and commitment is logged against the customer record in your CRM, visible to the whole team.
Arabic and English handled inconsistently
Today
Whoever answers writes in whichever language they're comfortable in, and tone varies message to message.
With the system
The agent replies in the customer's language automatically, with one consistent tone across every conversation.
Sales team buried in repeat questions
Today
Half the messages are the same three questions: price, availability, delivery time. Someone still has to type the answer each time.
With the system
The agent answers repeat questions from your catalog and pricing instantly, freeing your team for the conversations that need them.
What lands in your hands.
WhatsApp Business API connection
Official Meta-verified number, not a personal phone or a browser extension.
Conversation agent
Understands Arabic and English, follows your qualification script, stays on brand.
CRM or ERP integration
Writes leads, quotes and order status into Odoo, Zoho, HubSpot or your database.
Catalog and pricing lookup
Answers product, stock and price questions from your live data, not a static script.
Human handoff rules
Defined triggers move a conversation to a real person with full context attached.
Reporting dashboard
Response time, conversion rate and volume by day, visible to you at any time.
Systems and platforms we work with
- OpenAI
- Anthropic
- Google Gemini
- Meta
Systems and platforms we work with
- React
- Next.js
- TypeScript
- Node.js
- Python
- Flutter
- PostgreSQL
- Supabase
- Tailwind CSS
- Docker
- GitHub
- Google Cloud
- Figma
Five stages. You sign off every one.
Read each stage as a small contract: what we need from you, what lands in your hands, and the sentence that has to be true before we move on.
- Discovery3 to 5 days
- Agent design1 week
- Integration1 to 2 weeks
- Pilot1 to 2 weeks
- Live operationongoing
Discovery
3 to 5 days
We map how WhatsApp actually gets used today: who answers, what gets asked, where deals stall, and which systems the answers need to land in.
- Share sample WhatsApp conversations
- Introduce us to your sales team
- Confirm which CRM or ERP you run
- A conversation flow map
- A scope document with what's in and out
We move on when you sign off on the conversation flow and the systems it connects to.
Agent design
1 week
We write the qualification script, the tone rules, and the handoff triggers, then build a first working draft of the agent on a test number.
- Review the draft script
- Flag any phrasing that doesn't sound like your brand
- A working agent on a sandbox WhatsApp number
- A qualification script in Arabic and English
We move on when you approve the script and the agent's tone in test conversations.
Integration
1 to 2 weeks
We connect the agent to your CRM or ERP so every conversation writes leads, quotes and statuses where your team already looks for them.
- Provide system access or an integration contact
- Confirm the fields we should write to
- Live sync between WhatsApp and your CRM or ERP
- A mapped catalog and pricing feed
We move on when a test lead flows end to end from WhatsApp into your system correctly.
Pilot
1 to 2 weeks
We run the agent on your real number for a limited group of conversations, watching every handoff and correcting the script against real messages.
- Route a defined slice of real traffic to the agent
- Review flagged conversations daily
- Daily correction log
- A tuned script based on real customer messages
We move on when the pilot's response accuracy and handoff quality meet the bar we set together.
Live operation
ongoing
The agent runs on your full WhatsApp volume. We monitor performance, retrain on new question types, and stay on call for anything that needs a human fix.
- Flag edge cases as they appear
- Review the monthly performance report
- Full production coverage
- Monthly tuning and a direct support line
We move on when the agent is handling your full WhatsApp volume with an agreed support plan in place.
Asked before signing.
Is this the official WhatsApp Business API or a workaround?
We use the official WhatsApp Business API through a Meta-verified sender, not a browser automation tool or a personal number. That means your number stays compliant with Meta's terms, and you don't risk a ban that would cut off your customers overnight.
How is this priced?
Pricing has two parts: a fixed build fee for the agent, script and integration, and a monthly fee that covers hosting, monitoring and WhatsApp platform costs. The exact numbers depend on your message volume and how many systems we connect to. We give you both figures before any work starts.
Does it work well in Arabic, including Saudi dialect?
The agent handles Modern Standard Arabic and common Gulf phrasing well. Heavy regional slang can trip it up, so during the pilot we review flagged conversations daily and correct the script until accuracy is where it needs to be before going fully live.
What happens to customer data, and is it PDPL compliant?
Conversation and customer data are handled under Saudi PDPL requirements: data stays within agreed storage locations, access is limited to your team and ours, and we document what's collected and why. We'll walk through the specific data flow with you before integration starts.
Your customers are already messaging you. Let's answer them properly.
Tell us how WhatsApp fits into your sales process today and we'll show you exactly what the agent would handle and what it would hand off.